Rapid and high-quality ITSM implementation
ServiceNow platform was used for the project and it was successfully integrated with the customer’s tools and solutions – monitoring solution Nagios, threat detection platform RSA NetWitness, MS Active Directory and MS SCCM. Creating all ITSM processes, based on the customer’s operational specics and leveraging the platform strengths.
Case study was published 30.11.2021
REQUIREMENTS
- Implement an ITSM service center solution that supplies IT services
- Help the agents and end users of the company to conduct their day to day activities with less interruptions
- Make access to services easier within the same tool/environment
SOLUTION
- A fast and quality implementation of an ITSM service center using the ServiceNow platform
- Conguring the platform to their needs, integrating it with all required services and tools, conguring and creating all of the needed
RESULTS & BENEFITS
The strong professional integrity, good communication and team full of experts, all working together to achieve the objectives within the set timeframe, led to a smooth and pleasant work environment
Single easy to use tool for all of their ITSM activities
Functionality for easy reporting and containing all of needed information in one place