Managed desktop services
Whether you require a pure on-site staff augmentation or a fully remote managed services delivery mdoel, our experienced teams will deliver above and beyond expectations, utilising the remote Landesk desktop database management system.
You create your IT policy, and it doesn’t matter if it’s an untied OS platform or flexible BYOD strategy.
We manage both operations and transitions while keeping you in control of cost, asset management and licencing. Our experienced team will take on the day-to-day responsibility for operating your user platforms. We manage your desktop environment, assuring its functionality, optimised computing power and up-to-date software features.
how we deliver
Remote monitoring with Soitron Support Central (SC) - an ITIL based tool that covers ticket management and CMDB. This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform.
Our dedicated team is fully skilled with the technology platforms to deliver.
Service Delivery is managed and based on industry best practices and in the ITIL methodology environment (ITIL, ITSM and Six Sigma certified specialist). Projects are delivered based on PMI methodology (PMP, Prince or IPMA certified specialist).
our delivery models
Dedicated Delivery Model/Shared Services
- Dedicated service delivery team/Shared service delivery team
- Stringent SLAs and KPIs
- Productivity tools – ticketing, service desk, remote management , monitoring, reporting
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
Staff augmentation
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
our partnerships
Our partnerships cover the complete lifecycle of your datacentre computing. We have not only teamed up with leading industry technology companies such as HP, IBM, Cisco, Microsoft, Citrix, Oracle and Vmware but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed datacentre computing services.
Selected certifications
Case study – atrium European Management NV (Atrium)
THE CLIENT
Atrium boasts an impressive €2.5 billion portfolio of more than 150 primarily food-related retail properties and shopping centres across 10 European locations. The business demands the most up to date IT system to allow its employees carry out their day-to-day activities without delays or any downtime.
THE BRIEF
Soitron was initially engaged to complete a small project to streamline systems in its regional offices throughout central Europe. Once successfully completed, Soitron’s remit expanded to assume responsibility for Atrium’s entire IT function – from a data centre in Amsterdam to supporting, maintaining and expanding the company’s entire network.
THE RESULT
Over the years, Soitron’s service expanded with Atrium’s business, and continues to hold overall responsibility for a complex IT system which is scalable and completely in sync with the growth and future aspirations of the business.
Other clients
