Soitron proves to be crucial partner for setting the right course for nearshoring

Since improving efficiency is a neverending process, Soitron’s collaboration with HPE transformed overtime to managed service with clearly defined measurable parameters.
Case study was published 15.06.2020

Requirements

  • Create location strategy, and set the right operating model
  • Create a near-shore competence centre with aim to pursuit sales opportunities
  • Address fast ramp-up requirements for the Centre of Excellence
  • Transfer knowledge from on-shore locations to nearshore competence centre
  • Introduce synergies by collocating business functions that were initially geographically fragmented
  • Save costs and increase team efficiency

Solution

  • Offering complex T&T (Transform and Transition) partnership model
  • Providing advisory services for setting-up ultimate location strategy
  • Agile approach to operations ramp-up
  • Relocating and consolidating processes from on-shore locations to the single
    competence centre
  • Assistance with shaping the service delivery to enable performance driven (KPI) as opposed to Time & Material driven solution

Outcomes

Fast transfer and launching of processes in the new location

Enabling better collaboration by collocating several functions into single Centre location

At least 30% staffing cost savings compared to the previous solution

Subsequent transition to managed service model with set Key Performance Indicators driving further service excellence for the centre.

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