Rapid response to help HPE migrate key clients to a new service portal
Soitron approached the project with such confidence and the team was motivated to do a good job. We started withan environment that had
not been maintained properly for some time, with much of the data being outdated. We took that environment and cleaned it up and brought the information up to date. We also created excellen project documentation
which can be used for future migration activities and ensure smooth
ongoing operations. We are very proud of what was achieved by this team.”
not been maintained properly for some time, with much of the data being outdated. We took that environment and cleaned it up and brought the information up to date. We also created excellen project documentation
which can be used for future migration activities and ensure smooth
ongoing operations. We are very proud of what was achieved by this team.”
Case study was published 16.05.2018
REQUIREMENTS
- Consolidate legacy tooling within six months
- Migrate EMEA businesses off the old legacy tools and onto the new go forward tool, the ‘End User Access’
- Introduce a more effective and efficient operations model that would ultimately simplify the customer on-boarding process
SOLUTION
- Tailored presentation packs to enable the account and client teams to clearly understand the scope of the project
- Pre-migration surveys to collect key functional requirements at the very beginning of the project to prepare an agile approach for every migration
- Trainings and user guides tailored to meet every account and client specific case to secure smooth post migration operations and painless transition
RESULTS & BENEFITS
160 accounts streamlined to 49 active accounts
Made it easier for HPE to provide a top quality service in order to cater for clients’ bespoke needs
Highly improved customer service and overall client experience
Unique personal relationships were formed and the solid engagement resulted in much needed trust